Seagate can no longer make quality drives

Dear Seagate Warranty Representative:

Three in-warranty drives have failed in my system, two of which were replacements for previous failures. These are the fourth, fifth, and sixth drives to have failed for me out of a five drive order. That's right, I have had more drives fail on me than I have bought. This is beyond unacceptable to me, and I am at the point where I believe any further drives you send will also be faulty. Aside from the loss of my RAID array and its data, I have lost faith in your company's ability to meet its own quality standards.

The drives that have failed are:

9QG5W15M (In Warranty Expiration 17-Jun-2012) (Previous RMA 1000499189)
9QG21T6X (In Warranty Expiration 01-Jun-2012)
9QG165FJ (In Warranty Expiration 12-Jun-2012) (Replacement provided by reseller)

I have determined these drives have failed through the use of SeaTools for DOS (v1.09PH). When performing the LONG test, each drive began clicking and hung the SeaTools session. In addition, my Linux kernel generates errors similar to the following:

ata4.00: exception Emask 0x10 SAct 0x0 SErr 0x1950000 action 0x2 frozen
ata4.00: cmd c8/00:01:01:00:00/00:00:00:00:00/e0 tag 0 cdb 0x0 data 512 in
res 40/00:00:00:00:00/00:00:00:00:00/00 Emask 0x14 (ATA bus error)
ata4: hard resetting port

I am beyond disbelief at the abysmal product you have given me and past the point where I can be appeased by a pre-paid shipping label. If you want to keep me as a good faith customer, you will replace each of the above drives through your advanced replacement program free of cost. You can ship the replacement drives to:


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