Seagate Update

Got a response from Seagate a few days back. Here it is...

Response (Pranab TS200) 04/09/2008 02:25
Thank you for contacting Seagate Warranty Support.

With regards to your query, as you have mentioned that two more drive failed, we would request you to contact our online technical support team at 1-800-732-4283 from 7:00 AM - 9:00 PM (CST) Monday to Friday with option number 1 & 2 and initiate a discussion with them and if they say that the replacement drive sent from Seagate is faulty, kindly get back to us with the activity number so that we can assist you further.

However, if you are looking for the Advanced Replacement Option, we would like to inform you that you will be charged a non refundable fee of $19.99 per unit plus applicable taxes. The fee includes two days delivery service to your address depending on the availability from the time of allocation which will take approximately 24 to 48 hours, a prepaid return label to Seagate along with the appropriate packing for the return of your product.

To obtain this option kindly call us at 1-800-732-4283 Option 1, 3 & 1 (7:00 AM - 9:00 PM CST) Monday- Friday with the Visa or Master card details so that we can assist you further. Please do not provide the credit card details through email for security purpose.

We apologize for the inconvenience caused to you. Awaiting your response. For further assistance email us, we will be glad to help you.

Seagate Warranty Support.

Of course, that justified this response:

First off, in regards to the need to contact tech support, I should inform you that I have an MS in Electrical Engineering. This means that when it comes to computers, you can trust my judgment. Both drives make a Kur-DUNK...click...click...Kur-DUNK (repeat) noise. Both of them fail the SHORT test from the "SeaTools for DOS" application. Both of them hang my system when I try to run that utility's LONG test. I feel these three items gave me enough evidence to correctly diagnosis the problem. If you really think there is something in the tech support script that I haven't already done, please let me know. However, I think I've already gone far enough in this process to know 100% that these drives have failed and need to be replaced while under warrantee.

Also, in regards to the Advance Replacement Option, I would like to inform you that I feel given my miserable experience with your company's products that Seagate should provide this service to me FREE-OF-CHARGE. Kindly write up the work order to allow this. If this is not an option that your company will utilize to keep a customer satisfied, just generate an RMA #, send me a prepaid shipping label, so I can get these drives back to you and have replacements sent out. Please know that the latter option will result in a terribly unhappy and very vocal customer.

"Justin" then coughed up a pre-paid shipping label. I guess this means Seagate is happy having terribly unhappy and vocal customers. Keep this in mind when you purchase your next hard drive.

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